The CX Pro
Brandon W. Savage has worked in a variety of strategic operational and technology leadership roles since 1999 and has broad experience in both traditional and high-growth companies within a variety of consumer-facing, recurring-revenue businesses over the last decade and a half.
He joined SafeHome Security in 1999 and served as the vice president of Technology, architecting and managing company technology strategy that anchored growth to achieve three consecutive years on the Inc. 500 list. He joined Firstline Security in 2003 and served as the vice president of Technology and Operations, overseeing operational strategy to support growth leading the company to place #280 on the Inc 500 list. In 2007, he joined Bay Alarm Company in CA where his responsibilities focused primarily on implementing a learning management system (LMS) for Bay University and also performed initial business development for Bay Alarm Medical, their PERS offering. After a two-year stint outside the industry at DEll EMC’s (NYSE:EMC) cloud computing division, he returned to the electronic security industry, working for Vivint as director of Supply Chain Management where he architected an international distribution network for the 2GIG Go!Control panel that supported the distribution/installation of over 300,000 systems during his two-year tenure. In 2012, he accepted the role of senior vice-president of customer experience for Devcon Security, directing their customer care, monitoring operations, field operations and product management teams leading up to their $148m acquisition by ADT in July 2013. In September 2013, he joined My Alarm Center/Alarm Capital Alliance as their senior vice-president of Customer Experience and Operations, directing all customer-facing activities including company-wide branch sales, operations, customer care and tech support. He has also created and moderated The Customer Experience “Super Session” at the 2013 and 2014 Electronic Security Expo, where he had the opportunity to share his passion and enthusiasm about improving the customer experience. He continues to speak regularly at various industry events on the benefits of superior customer experience in a fragmented and competitive marketplace. In 2015, he started The CX Pro, LLC to focus on his passion, diving into quantitative and qualitative data to analyze and unravel strategic challenges, particularly those that lie at the intersection of technology, operations and customer experience (CX). In June 2015, he concluded a two-year volunteer role as chair of ESA’s Young Security Professional group. From 2016 to early 2018, he served as the director of Customer Care at LiveWatch, launching their Manhattan, KS office and growing it from 7 employees to 120 employees over a two-year span. Savage works as an adjunct instructor at Kansas State’s College of Business Administration, teaching capstone classes to graduating seniors.
He and his wife, Cheryl, have seven children and currently reside in Manhattan, KS. Savage received a B.S. in Business Management from Brigham Young University and an M.B.A. from the Wharton School, University of Pennsylvania’s Program for Executives in San Francisco, CA, where he received a double major in Strategic Management and Operations/Information Management.