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FREQUENTLY ASKED QUESTIONS

GENERAL

Who from my company should attend TEC?
TEC remains an important educational offering for all professional systems integrators and has educational offerings for all employees of your organization. In this changing market, systems integrators need to do more to keep up. This year’s content will serve a variety of disciplines and focus on emerging technologies, critical issues in the industry and tool development to augment attendees’ knowledge base needed to drive the industry forward. Executive leadership from PSA and USAV member and owner companies should plan to attend TEC in person. All others can attend virtual TEC 2021 for certifications and courses.

Are the sessions being presented at TEC different from the sessions being presented at the Virtual TEC? 
PSA will be converting the majority of our educational sessions to a virtual platform – while still having our speakers present to you live from their offices. These sessions will follow our traditional TEC tracks, such as Certification, Cybersecurity, Managed Services, Management, Marketing, Operations, Sales and Technical. The remaining sessions under the Executive Leadership track will be presented live at the Sheraton in Downtown Denver. All attendees will have access to the virtual platform.

Can I use PSA Training Bucks to pay for TEC?
PSA will reimburse members for TEC registration fee and any course fees for employees of the member’s company with PSA training bucks. Download the training bucks reimbursement form. 
Learn more about how to use PSA Training Bucks
Download PSA Training Bucks Form

What is the cancellation policy?
Complete payment for registration fees is due at the time of registration for all attendees. Cancellations made before April 19, 2021, will receive a full refund. Cancellations made between April 20, 2021, and April 26, 2021, are subject to a 50% cancellation fee. No refunds will be given for cancellation after April 26, 2021. After April 26, 2021, should you cancel your registration to the live event at the Sheraton due to a COVID-19 exposure, please contact PSA for additional refund policies.

How do I register for a certification?
All certifications being presented at TEC will be offered virtually only. You will register for your certification on www.psatec.com.  During the registration process, you will select TEC Virtual Event Registration. Then you will be able to select your certification from the course list. 

How do I select the courses I plan to attend?
During the registration process, you will be asked to select the courses you plan to attend regardless of whether you are attending TEC live at the Sheraton or TEC virtually. When registering for the live TEC event all virtual courses with the exception of paid certifications are included in your registration. Live participants do not need to select any virtual courses. When registering for the virtual TEC event participants will only have access to the virtual courses. 

Who can I contact if I am having trouble registering, or if I have pricing questions?
Please contact PSA Marketing at marketing@psasecurity.com.

What’s included with my TEC registration?
All in-person TEC registrants receive breakfast, lunch, access to all TEC-hosted networking events, access to in-person education and access to the virtual platform of all TEC sessions. All virtual TEC registrants receive access to all sessions on the virtual platform. Select courses and certification programs may have additional fees. Please see the specific session description for information regarding additional fees. 

LIVE

Do I have access to watch the virtual sessions?
Yes, all live TEC registrants will also receive access to the virtual platform for 90 days following the event.

What is the hotel doing to ensure the safety of its guests?
The Sheraton Downtown Denver is committed to the health and safety of its guests. For further information please visit https://whattoexpect.marriott.com/dends

What measures are PSA taking to ensure the safety of TEC attendees?
PSA considers the safety of all of those onsite at TEC as our top priority. We continue to monitor the standards and regulations set for by the CDC and the City of Denver regulations. PSA will require the use of masks onsite and a reusable one will be provided to you. Personal-sized hand sanitizers will be provided, and stations will be positioned throughout the meeting space. We encourage You to also bring your own mask and sanitizer. In partnership with the Sheraton Downtown Denver, responsible food & beverage distribution and seating will be followed per hotel and CDC guidelines. Appropriate signage and floor decals will be placed to reinforce spatial distancing and other safety reminders. 

We ask our attendees to abide by and engage in certain health and safety-beneficial conduct while attending TEC in Denver. This includes but is not limited to wearing a mask at all times in public places, engaging in appropriate physical distancing and not attending the event if you are ill or have been recently exposed to COVID-19. Failure to comply may lead to expulsion from the event. View our full Health & Safety Protocol for TEC 2021

What happens if PSA is no longer able to hold the live event?
If PSA is not able to host TEC live at the Sheraton, PSA will update all live TEC registrations to a virtual TEC registration. Unless otherwise noted, the courses that were planned to be presented live at the Sheraton will be moved to the virtual platform. Attendees will be refunded the difference in registration fees. Should you decide to cancel your TEC registration, our standard cancellation fee will apply. 

What is the attire for TEC?
Dress for all events/courses during TEC is business casual.

How do I get my badge?
If you are a guest of the Sheraton Downtown Denver, your badge will be provided to you by the hotel either at check-in or delivered to your room. If you are not a guest of the Sheraton, please visit the on-site TEC Registration Desk located on the Concourse Level to pick up your badge. 

When is the TEC registration desk open?
Monday 5/3 from 11:00 AM – 6:00 PM MT
Tuesday 5/4 from 6:30 AM – 6:00 PM MT
Wednesday 5/5 from 6:30 AM – 5:00 PM MT

How do I know my schedule for the group-sponsored meetings?
Your sponsored tradeshow schedule will be provided to you in your registration packet. All sponsored group meetings will take place at designated times within the dedicated tradeshow hours. 

Where do I find session handouts?
You can find any session handouts that were provided by clicking on the individual session through the virtual platform. On the session page, you will find any documents that were shared.

VIRTUAL

How do I access the virtual event?
Once available, PSA will send out information to all registered attendees on how to access the virtual platform. 

Where do I find my schedule?
From the home page of the virtual platform, you will select My Sessions from the menu. Here, you’ll see your personalized schedule based on the session you are registered for. You can remove sessions from your schedule on this page if you no longer wish to attend. You can join the session from this page by clicking on the session name or the ‘Join Session’ button. 

How do I watch a live session?
When it's time for you to join a session, click the name of the session or the ‘Join Session’ button to get to the session page. On the session page, you can view a description of the session, speaker details and any session documents that were shared. When you are ready to join, select the ‘Join Session’ button, which will open the video player for you. 

Will the virtual education be presented live?
Yes! All virtual sessions will be presented live. Any pre-recorded sessions will be available on-demand. 

Will any sessions be live from the TEC at the Sheraton?
Yes! Several sessions, including general sessions, will be live-streamed from the Sheraton Downtown Denver to the virtual platform. 

What if I am unable to watch the session when it happens?
After a virtual session is over, it will be available on the virtual platform approximately 24 hours after the session ends and remain on the platform for up to 90 days. 

What happens if I join a session late?
If you join a live session late, you will join mid-session.

How do I attend the tradeshow?
During the event, you will join a virtual booth from the exhibitor or sponsor profile page. You can select Exhibitors from the menu, then select the one you would like to visit. Once you have clicked on their profile, you will click on Join Virtual Booth. 

Exhibitors and Sponsors will be in their booth during the dedicated tradeshow hours only.

The tradeshow hours (MDT) are:
Tuesday 5/4 from 2:15 – 3:30 PM
Wednesday 5/5  from 12:00 – 2:00 PM
Thursday 5/6 from 10:45 AM – 12:00 PM

Can I ask questions during the sessions?
Yes! Select the ‘Ask a Question’ button to open a text box. You can ask the question anonymously or include your name. 

Where do I find session handouts?
You can find any session handouts that were provided by clicking on the individual session. On the session page you will find any documents that were shared. 

How do I schedule a virtual meeting? 
If you wish to schedule a meeting you can click on the ‘Schedule Appointment’ button to schedule any meetings. 

If I’m an owner, can I attend the owners’ meetings remotely?
Yes, all owners will have access to the Stockholders’ meeting that is being presented live at the Sheraton. Access to this event will be provided through an outlook invitation and will not be accessible through the virtual platform. 

How do I network with other attendees and vendors?
All participants have access to request a meeting with other TEC participants. There are also dedicated tradeshow hours and welcome you to participate in the Q&A for each session. 

Is there a help desk or contact for help during the event?
There will be a featured session during the event named 'Help Desk' that virtual attendees will be able to join for assistance. 

Desk hours (MDT) are as follows: 
Monday 5/3 from 10:30 AM – 3:00 PM
Tuesday 5/4 from 9:00 AM – 3:30 PM
Wednesday 5/5 from 9:00 AM – 3:30 PM
Thursday 5/6 from 9:00 AM – 3:00 PM