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How Key Performance Metrics Drive Behavior

  • Room: GS 15
Wednesday,May 18, 2022:3:30 PM -4:30 PM

Speaker(s)

Speaker
Brad Malone
Vice President of Consulting | Vice President of Professional Services
Navigate Management Consulting | Solutions360

Description

Getting a solid handle on the performance of your business isn't easy. End of the month reports don't help much because they just look backwards. Effective executives and managers need to know much more current information to make decisions that will drive business success forward. A Key Performance Indicator (KPI) is any measure that is significant in understanding how the business is performing. It can be used in many different functions and levels, not just end of period accounting. Defining, measuring and reporting a key performance management metric requires thought and planning because a mature application of a good KPI can have enormous positive impact on the business, in the short term and long term. Once you have good metrics you need to know how to use them by creating key performance information. Among other things this workshop will help you understand how to use this information to run your business better.


Track(s)


Super Track(s)


Methodology

Getting a solid handle on the performance of your business isn't easy. End of the month reports don't help much because they just look backwards. Effective executives and managers need to know much more current information to make decisions that will drive business success forward. A Key Performance Indicator (KPI) is any measure that is significant in understanding how the business is performing. It can be used in many different functions and levels, not just end of period accounting. Defining, measuring and reporting a key performance management metric requires thought and planning because a mature application of a good KPI can have enormous positive impact on the business, in the short term and long term. Once you have good metrics you need to know how to use them by creating Key Performance Information. Among other things this workshop will help you understand how to use this information to run your business better.

Learning Objectives

1. Determine the "why, what, and how" of key performance metrics
2. Identify and answer the critical 8 questions to ask in designing key performance metrics
3. Recognize how to use metrics to manage the business and drive accountability