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Reducing False Alarms with Audio as a Secondary Source Verification Technology

  • Room: Virtual
Thursday,May 26, 2022:10:00 AM -11:00 AM

Speaker(s)

Speaker
Richard Brent
CEO of Louroe Electronics

Description

Few challenges plague system integrators like false alarms. End users receive hefty fines typically ranging from $100 to $300 dollars per incident, and some customers are pushing these costs onto integration firms to pay. To avoid these fees and time-consuming maintenance calls, consider selling audio security solutions with your remote monitoring systems to enhance alarm verification. Join this session to learn how you can empower trained personnel in monitoring centers with the ability to listen, as well as analyze live audio and video footage of events in progress for better decision-making, real-time response, false alarm reduction, higher customer satisfaction and greater customer retention.


Track(s)


Super Track(s)


Methodology

The presentation would cover the following:
o Story/example of a false alarm incident and what it cost the end customer and the system integrator
? Ask attendees to share their false alarm experiences
o Why system integrators should embrace audio as a secondary source verification technology to reduce false alarms
o Benefits of selling audio solutions with remote monitoring systems:
? Expands evidence capture and analysis for monitoring personnel for better investigation and decision-making
? Enables alarm verification and bi-directional audio for real-time intervention
? Increases average “Unit of Sale” on projects to increase overall project margins
o Best practices for installing audio solutions
? Know your state regulations
? Define the customer’s audio needs (simplex, half duplex or full duplex microphone)
? Select the right microphone (analog or network, etc.)
? Determine optimal installation location, power source, audio configuration and VMS integration

Learning Objectives

1. Define what a false alarm could cost your system integration business
2. Demonstrate how audio reduces false alarm rates for cost-savings
3. Describe best practices for selling and installing audio